Accurately and efficiently reserve and ticket incoming travel requests for employees and guests to include air, hotel, cars, and trains Process changes, cancellations, and schedule changes, including the recalculation of domestic and international airfares following all fare rules Manage prompt and accurate responses to telephone and e mail from internal customers Follow

Coordinate and manage all logistics for training classes by collaborating with customers and teams across Esri Identify and analyze customer needs and recommend appropriate solutions Build and maintain relationships with customers to support training sales goals and customer experience Develop, manage, and communicate event details in alignment with customer needs, includ

Serve as direct supervisor of the Third Party Risk team Lead process analysis and improvement to ensure that the Third Party Risk program achieves maximum efficiency in supporting Esri's business goals Prioritize and respond to security and privacy questionnaires in a manner that supports Esri's business goals Work with Esri Distributor's IT Leaders to drive the vision, s

Serve as direct supervisor of the Third Party Risk team Lead process analysis and improvement to ensure that the Third Party Risk program achieves maximum efficiency in supporting Esri's business goals Prioritize and respond to security and privacy questionnaires in a manner that supports Esri's business goals Work with Esri Distributor's IT Leaders to drive the vision, s

Become a subject matter expert to produce and maintain documentation of conceptual topics and step by step workflows Support a variety of user assistance materials, including installed and online help, tutorials, blog articles, videos, and more Manage documentation throughout the development cycle and ensure documentation requirements are met for the software release Be p

Design and write conceptual and workflow documentation outlining the functionality of knowledge graphs in ArcGIS. This involves writing new content and updating and maintaining existing content Understand the current state of the knowledge graph functionality in ArcGIS Pro, ArcGIS Enterprise, and Web GIS by working with developers and product engineers, developers, and th

Drive results. Own full cycle recruiting and employee selection efforts for our growing Information Systems Technology and Professional Services Divisions. Partner with senior leadership to understand their hiring objectives and develop a plan to hit goals and deliver quality and timely results. Create and execute unique and effective sourcing strategies and techniques to

Be a thought leader. Advise Partners and customers regarding innovative solutions using Esri technology and content to help them make better decisions. Recommend relevant strategies, architectures, and solutions and work with customers to prepare implementation and migration strategies. Understand our customers and know their business. Understand howEsri'stechnology can h

Be a thought leader. Help foster a sense of community among industry leaders. Advise customers regarding innovative solutions using Esri technology and content to help them make better decisions. Recommend relevant strategies, architectures, and solutions and work with customers to prepare implementation and migration strategies. Understand our customers and know their bu

Work closely with customers and partners to identify, design, and validate key GIS workflows for the ArcGIS platform Apply platform configuration best practices and provide on site and/or remote support to customers Understand how Esri technology integrates/interfaces with customers` solutions vision Familiarity with our customers` overall mission and operations including

Be a thought leader. Help foster a sense of community among industry leaders. Advise customers regarding innovative 3D solutions using Esri technology and content to help them make better decisions. Recommend relevant strategies, architectures, and solutions and work with customers to prepare implementation and migration strategies. Understand our customers and know their

Carry out "advanced" engagement types including Enterprise Migration Disaster Recovery Protection Back up Protection System Challenge System Proof of Concept Advanced ArcGIS Enterprise Upgrades/Deployments ArcGIS Enterprise Security Findings Discussion Support Employ knowledge of enterprise IT technologies and concepts such as Proxies (forward, reverse, load balancers, IA

Coordinate the delivery of online classroom learning events by providing logistical, technical, and administrative support Schedule cloud VMs for deployment, ensuring that all students have cloud VM credentials available to them prior to the class start time Schedule web conferencing sessions for instructors Post course materials, including student workbooks and data, to

Provide high quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting Identify, understand, and articulate solutions for customer issues, including the usage and performance of ArcGIS Online, ArcGIS Pro, and related technologies Work well in a high energy, fast paced, enthusiastic, positive, and collabo

Provide high quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting Identify, understand, and articulate solutions for customer issues, including the usage and performance of ArcGIS Enterprise, and related technologies Work well in a high energy, fast paced, enthusiastic, positive, and collaborative c